Policies

1. Carry-On Baggage: Economy Class passengers are allowed one carry-on bag and one personal item. Business/First Class passengers may have additional allowances, subject to specific class policies. Carry-on bags must adhere to size and weight limits specified on our website.

2. Checked Baggage: The number of checked bags allowed depends on your ticket type and class of service. Each checked bag must adhere to weight and size restrictions, as outlined on our website. Additional fees may apply for excess or oversized baggage.

3. Excess Baggage Fees: Fees for excess baggage are applicable and vary based on the destination, class, and weight of the additional items. Passengers are encouraged to pre-pay excess baggage fees online to secure discounted rates.

4. Special Items: Sports equipment, musical instruments, and other special items may have specific handling requirements and may incur additional fees. Please contact our customer service or refer to our website for guidance on transporting special items.

5. Prohibited Items: Certain items are restricted or prohibited from both carry-on and checked baggage. Passengers are responsible for familiarizing themselves with these regulations. Hazardous materials, sharp objects, and certain liquids may not be transported.

6. Valuables and Fragile Items: Passengers are advised not to pack valuable or fragile items in checked baggage. Such items are better carried in your carry-on baggage.

7. Lost or Damaged Baggage: We take utmost care in handling your baggage. In the rare event of loss or damage, please report it to our baggage services immediately. Compensation for lost or damaged baggage is subject to our liability policy.

8. Baggage Claim and Delivery: Baggage claim procedures are available at the arrival airport. Passengers can track the status of their checked baggage through our online tracking system.

9. Baggage Security: Passengers are responsible for ensuring their baggage complies with security regulations. Unattended baggage will be subject to inspection.

1. Check-In Options: Passengers have the option to check-in online via our website or mobile app, providing a convenient and time-saving experience. Airport kiosks are available for self-service check-in at select locations.

2. Check-In Times: For domestic flights, we recommend passengers check-in at least 2 hours before the scheduled departure time. For international flights, we recommend passengers check-in at least 3 hours before the scheduled departure time.

3. Early Check-In: Early check-in options are available online up to 24 hours before departure, subject to seat availability.

4. Late Check-In: Late check-in at the airport is available up to 45 minutes before the scheduled departure time for domestic flights and 60 minutes for international flights.

5. Airport Counter Check-In: Full-service check-in counters are available at airports for passengers who prefer assistance from our staff.

6. Boarding Passes: Passengers can obtain their boarding passes through online check-in, mobile app check-in, or at the airport kiosks. Boarding passes must be presented at the gate for security and boarding purposes.

7. Seat Selection: Passengers can select their seats during the online check-in process, subject to availability and fare class.

8. Special Assistance: Passengers requiring special assistance, such as wheelchair services or travel with pets, are encouraged to inform us during the check-in process or contact our customer service in advance.

9. Group Check-In: For groups of 10 or more passengers traveling together, please contact our group services for assistance with check-in and seating arrangements.

10. Check-In for Connecting Flights: Passengers with connecting flights should ensure sufficient time between flights for check-in and security procedures.

11. Identification: Passengers must present a valid government-issued photo ID, passport, or other acceptable identification during the check-in process.

12. Check-In Confirmation: A confirmation email or SMS will be sent upon successful check-in, including details of the flight and a link to the electronic boarding pass.

1. Refund Eligibility: Refunds are subject to the fare conditions of the ticket purchased. Fully refundable tickets are eligible for a full refund, while non-refundable tickets may have restrictions.

2. Cancellation Period: Passengers may cancel a reservation and request a refund up to 24 hours before the scheduled departure time.

3. Refund Requests: Refund requests must be made through our website, mobile app, or by contacting our customer service. Please provide the booking reference, passenger names, and other relevant details when submitting a refund request.

4. Refund Processing Time: Refunds are processed within 5-7 business days from the date the request is received. The actual time for the refund to reflect in your account may vary based on your financial institution.

5. Refund Method: Refunds are generally processed using the original payment method used for the booking. If the payment was made by credit card, the refund will be credited to the same credit card.

6. Partial Refunds: In the case of partially used tickets, the refund amount will be calculated based on the unused portion, minus any applicable fees.

7. Non-Refundable Fees: Certain fees, such as booking fees, are non-refundable even if the ticket is eligible for a refund.

8. Refunds for Special Services: Refunds for special services, such as seat upgrades or additional baggage fees, are subject to specific policies and may be non-refundable.

9. Refunds Due to Flight Disruptions: In the event of flight cancellations or significant delays caused by the airline, passengers may be eligible for a refund or compensation in accordance with our compensation policy.

10. Refunds for Promotional or Discounted Fares: Refunds for promotional or discounted fares are subject to the terms and conditions specified at the time of booking.

11. Communication of Refund Status: Passengers will receive email notifications regarding the status of their refund request, including confirmation when the refund is processed.

12. Refunds for Unused Services: Unused services, such as pre-paid meals or extra legroom fees, may be eligible for a refund if not utilized due to flight disruptions or cancellations. By choosing Globe, you acknowledge and agree to comply with the terms and conditions outlined in this Refund Policy. If you have any questions or need assistance, please contact our customer service.

1. Membership Eligibility: Membership in the loyalty program is open to individuals aged 18 and above. Employees of [Your Airline Name] and its affiliates may be eligible to join under specific conditions.

2. Enrollment: To enroll in the loyalty program, individuals must complete the online registration process or sign up through other designated channels. Membership is free and is subject to approval by Globe.

3. Earning Points: Members earn points based on eligible spending with Globe, including flight purchases, upgrades, and select ancillary services. Points accrue according to the fare class, with bonus points available for elite status members.

4. Redeeming Points: Points can be redeemed for various benefits, including flights, seat upgrades, lounge access, and partner offers. Redemption options are subject to availability and may be subject to blackout dates.

5. Elite Status Tiers: The loyalty program consists of multiple elite status tiers, each offering enhanced benefits. Elite status is achieved based on qualifying points or qualifying segments earned within a calendar year.

6. Benefits and Privileges: The benefits associated with each tier, such as priority boarding, extra baggage allowance, and lounge access, are detailed on our website. Benefits are subject to change, and Globe reserves the right to modify or withdraw benefits at any time.

7. Program Communications: Members agree to receive program-related communications, including promotional offers, newsletters, and important updates. Opt-out preferences can be managed in the member's online account.

8. Account Security: Members are responsible for maintaining the security of their loyalty program account credentials. Unauthorized access should be reported immediately to Globe.

9. Termination or Suspension: Globe reserves the right to terminate or suspend a member's account for violations of these terms and conditions or any fraudulent activity.

10. Modification of Program: Globe reserves the right to modify, suspend, or terminate the loyalty program or its terms and conditions at any time with or without notice. By participating in the Globe Loyalty Program, you agree to comply with these terms and conditions. For the most up-to-date information, please refer to our website.

1. Information We Collect: We collect personal information, including but not limited to, your name, contact details, payment information, and travel preferences, when you make a reservation or interact with our services.

2. How We Use Your Information: We use your personal information to process bookings, provide travel services, and communicate important updates related to your travel. Your information may also be used for marketing purposes, including newsletters and promotional offers. You can opt-out of marketing communications at any time.

3. Information Sharing: We may share your information with our partners, service providers, or authorities when necessary for the provision of travel services, compliance with legal obligations, or fraud prevention.

4. Payment Information: Credit card details provided during the booking process are securely processed and stored in compliance with Payment Card Industry Data Security Standard (PCI DSS) requirements.

5. Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your online experience, track website usage, and gather information about your preferences. You can manage your cookie preferences through your browser settings.

6. Third-Party Links: Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. Please review the privacy policies of these websites before providing any personal information.

7. Data Security: We employ industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

8. Retention Period: We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

9. Access and Control: You have the right to access, correct, or delete your personal information. You can also request information about the purposes of data processing and object to the processing of your data in certain circumstances.

11. Changes to this Policy: We may update this Privacy Policy periodically to reflect changes in our practices. The effective date at the top of the policy indicates the latest revision. By using Globe's services, you consent to the practices outlined in this Privacy Policy. If you have any questions or concerns, please contact us.